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We built a home 3 years ago and put Kraus engineered hardwood throughout our home. It had a brushed finish. The installer noticed that there were boards that were coming out of the box that were defective. Once the floor was in, we had to have them come back and repair...
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#1172316
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I have had Kraus carpeting in 3 rooms and a hallway. After 6 months, I noticed the carpet in the hallway was worn-looking--the texture retention was waning. Approx 9 months after the carpet was installed, I contacted Kraus. They sent out a carpet inspector & he rated...
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Anonymous
vorstb

In a recent call to Kraus customer service regarding their unwillingness to stand by their warranty, I asked the representative if Kraus had a 100% customer satisfaction guara...

1.0
#1072015
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Floor edges are lifting from core. Need four boards replaced! Called four times also carpet tech called with no one ever calling back. Claims department never returns calls!!!!!! Irecieved aletter from Carpet tech his hands are tied.Letter declined my claim........
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Anonymous
Anonymous

IF YOU DID NOT PURCHASE THE PRODUCT DIRECTLY FROM KRAUS, THEY SHOULD NOT CONTACT YOU. GO TO THE PERSON YOU GAVE THE MONEY TO- THEY SHOULD HANDLE THIS, NOT THE MILL OR DISTRIBU...

Anonymous
Sensible Floors

This is a grey area, I happen to know that Kraus flooring products are of very high quality. I have been using them for years. I also would like to add that they definitely ca...

#605007
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