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I have had Kraus carpeting in 3 rooms and a hallway.After 6 months, I noticed the carpet in the hallway was worn-looking--the texture retention was waning.

Approx 9 months after the carpet was installed, I contacted Kraus. They sent out a carpet inspector & he rated it a 3 after just 9 months of installation-- just above the international standardized rating scale for loss of texture of 2.5 at which time they will honor their warranty & replace the carpet. I reported Kraus & their poor quality carpet & lack of honoring warranty to the BBB, but Kraus would not budge. DON'T buy Kraus!!

My thought is they collude with the carpet inspectors whom they pay to rate their poor quality carpets just above the international standardized rating scale to get out of honoring their warranties. Kraus warranty states: Kraus Group of Companies warrants that the surface pile of this carpet will not exhibit a significant loss of texture under normal residential use for the listed warranty years following installation, provided that the carpet is properly installed and maintained indoors according to Kraus maintenance and installation recommendations (see general warranty details). Texture retention is defined as the ability of the individual carpet tufts to retain their visible shape and not burst, bloom, or lose their twist at the surface of the carpet.

Abnormal loss of texture is defined as a rating of less than 2.5 on the international standardized rating scale, CRI TM-101 (1.0 = severe change; 5.0 = new or no change).A professional cleaner must clean carpet under this warranty at least every 12- 18 months.

Review about: Kraus Flooring Carpet Flooring.

Reason of review: Warranty issue.

Monetary Loss: $2000.

Preferred solution: Full refund.

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Anonymous
#1358426

In a recent call to Kraus customer service regarding their unwillingness to stand by their warranty, I asked the representative if Kraus had a 100% customer satisfaction guarantee. Her response, "No." Enough said!

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